Delivery & Refund Policy
At HouseGads, we are committed to providing a seamless shopping experience. If you're not fully satisfied with your purchase, we gladly accept returns and exchanges under the following conditions.
1. Dispatch & Delivery
- Order Processing: Dispatches within 1-2 business days.
- Delivery Time: Estimated delivery within 2-3 business days.
2. Returns & Exchanges
✅ We gladly accept returns and exchanges for eligible items.
- Return Request: Contact us within 14 days of delivery.
- Return Window: Ship the item(s) back within 30 days of delivery.
- Exchange Requests: Processed upon receipt of the returned item.
🚫 Cancellations: We do not accept order cancellations. However, if you experience any issues, please contact us, and we will do our best to assist you.
3. Non-Returnable Items
For health, hygiene, and personalization reasons, we do not accept returns on the following:
- Custom or personalized orders
- Perishable goods (e.g., food, flowers)
- Digital downloads
- Intimate or hygiene-related items (e.g., undergarments, towels, bathrobes if used)
💡 If your item arrives damaged or defective, please reach out to us immediately with photos, and we’ll assist you accordingly.
4. Return Conditions
- Items must be in their original condition (unused, unwashed, and with tags/packaging).
- If the product is not returned in its original condition, the buyer is responsible for any loss in value.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Refund Process
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
For further assistance, please contact our Customer Support Team at support@housegads.com.
📌 HouseGads – Elevate Your Home with Confidence! 🚀